How Texana Bank Mortgage communicates with you by text message.
Texana Bank Mortgage communicates by text message only with consumers who provide consent to receive SMS messages. We maintain separate SMS consent choices for customer care messages and recurring marketing messages.
Customer care SMS is for consumers who have submitted an inquiry, booked a consultation, started an application, have an existing loan application, or have an existing loan relationship with Texana Bank Mortgage. Marketing SMS is sent only to consumers who separately opt in to receive recurring marketing text messages from Texana Bank Mortgage.
You opt in by submitting an applicable website form and checking the relevant SMS consent checkbox. The marketing SMS checkbox is separate from the customer care SMS checkbox.
Consent is collected through the following entry points:
Each form includes visible, unchecked SMS consent checkboxes. Checking either box is voluntary and is not required to submit the form or use our services.
The customer care SMS consent checkbox states:
“I agree to receive SMS messages from Texana Bank Mortgage regarding appointment reminders, document requests, loan application status updates, secure document upload reminders, and customer support communications related to my existing application or loan. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not required to apply for a mortgage or use our services. View our Privacy Policy and SMS Terms.”
The marketing SMS consent checkbox states:
“I also agree to receive recurring marketing SMS messages from Texana Bank Mortgage, including mortgage education, market updates, homebuyer resources, homeowner education, and event invitations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not required to apply for a mortgage or use our services. View our Privacy Policy and SMS Terms.”
Customer care SMS messages may include:
Marketing SMS messages may include:
Message frequency varies by program and your activity with us. Message and data rates may apply.
Reply STOP to any message to opt out at any time. After opting out, you may receive one final confirmation message.
Reply HELP for help. You may also contact us at (888) 272-8264 or [email protected].
You are not required to consent to receive SMS messages as a condition of purchasing any goods or services from Texana Bank Mortgage.
Texana Bank Mortgage does not sell, share, or disclose mobile opt-in data or SMS consent information to third parties or affiliates for marketing or promotional purposes.
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Or call us directly: (888) 272-8264